Our Commitment to Our Customers

CUSTOMER PRIVACY & SECURITY
Customer privacy and security is our number one commitment to you.  We pride our selves in maintaining the highest commercial security available.  We also promise to never sell or give your private information (any information) to anyone.  We treat our customers like we would like to be treated and better. Thank you for being our customers!

CUSTOMER SATISFACTION
Customer service is a top priority at Welcome Baby. We have instituted procedures to make it easy and efficient to offer outstanding service to all of our customers.  Email or call toll-free at 1-888-742-BABY (2229) with any questions you have regarding service issues.

110% SATISFACTION GUARANTEE
Buying from Welcome Baby is always fun, convenient, and risk-free. We are so certain you will be thrilled with your purchase, that we back every product with an unconditional guarantee. If you are not completely satisfied, not only will we exchange your purchase or issue a refund – we’ll also give you 10% off your next order. 

CRITERIA FOR SATISFACTION GUARANTEE
Defective Products – There is a 90 day warranty on defects in workmanship and materials. We will exchange the defective product for another one. Return postage is paid by Welcome Baby.

Dissatisfaction – If you are not satisfied with a product, return it within 30 days, and Welcome Baby will exchange it or issue a credit or refund. Return and original delivery costs are the customer’s responsibility.

Promotional Products – Products not carried in our product line (such as promotional rewards) are not covered by the Welcome Baby Unconditional Guarantee.

RETURNS

Securely package the item(s) being returned. Include the original sales receipt in the package.

Ship all returns to:
Welcome Baby
P.O. Box 779
Fairfield, CA 94533

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